Effective date: April 16, 2026  ·  GudCloudTech LLP

1. Definitions

Throughout these Terms, "CloudGud", "we", "us", and "our" refer to GudCloudTech LLP. "You" and "Client" refer to the individual or entity purchasing or using our services. "Services" refers collectively to Managed Web Hosting, Dedicated Private Cloud, and any related managed infrastructure or support services provided by CloudGud.

2. Acceptance of Terms

By registering an account, placing an order, or accessing any part of our platform, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and accept these Terms and Conditions without modification.

If you are registering on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

3. Services

3.1 Managed Web Hosting

Our Managed Web Hosting runs on high-performance clustered infrastructure with self-healing capabilities, dynamic edge routing, and Anycast IPs. We handle server provisioning, software deployment, security patching, and day-to-day infrastructure management so you can focus on growing your business.

3.2 Dedicated Private Cloud

Dedicated Private Cloud plans provide isolated kernel, OS, and hardware resources. Your environment is not shared with other clients, ensuring consistent performance, enhanced security posture, and full resource ownership.

3.3 Managed DevOps & Support

All plans include concierge-level support. Our team handles deployments, migrations, performance tuning, and escalation management. Support is available 24/7 via live chat, email, and the support ticket portal.

3.4 Service Modifications

We reserve the right to modify, upgrade, or discontinue any feature or component of our Services at any time. Where changes are material, we will provide at least 14 days' advance notice via email or a notice on your client dashboard.

4. Account Registration & Security

You agree to:

• Provide accurate, complete, and current information when creating your account.
• Keep your login credentials secure and not share them with any third party.
• Notify us immediately at [email protected] if you suspect any unauthorised access to your account.
• Accept full responsibility for all activity that occurs under your account credentials.

CloudGud reserves the right to suspend or terminate accounts where we have reason to believe credentials have been compromised or where account activity violates these Terms.

5. Billing & Payment

5.1 Fees & Invoicing

All service fees are as published on our pricing page at the time of order. Invoices are generated automatically and are due upon issuance. Prices are in the currency stated on your invoice and are exclusive of applicable taxes (including GST where applicable under Indian law).

5.2 Billing Cycle

Services are billed in advance on the cycle selected at checkout (monthly or annually). Annual plans are discounted and billed as a single upfront payment.

5.3 Late & Failed Payments

If payment is not received within 7 days of the invoice due date, your services may be suspended. Services that remain unpaid for more than 14 days may be terminated and associated data permanently deleted. Reactivation after suspension may attract an administrative fee.

5.4 30-Day Money-Back Guarantee

New hosting accounts are eligible for a full refund within 30 days of the initial purchase date, provided the request is submitted through our support portal. The following are excluded from this guarantee:

• Domain registrations and transfers.
• SSL certificates.
• Renewal invoices on existing accounts.
• Accounts suspended or terminated for policy violations.
• Services purchased during promotional or discounted campaigns.

5.5 Upgrades & Downgrades

Plan upgrades take effect immediately and are charged on a pro-rated basis. Downgrades take effect at the start of the next billing cycle. No credit is issued for unused time on a downgraded plan.

6. Acceptable Use Policy

You must not use our Services to host, transmit, or facilitate:

• Any content that is illegal under applicable Indian law or international law.
• Spam, phishing, or unsolicited bulk email campaigns.
• Malware, ransomware, viruses, or any malicious code.
• Denial-of-service (DoS/DDoS) attacks against any target, including third parties.
• Cryptocurrency mining without our prior written approval.
• Content that infringes on intellectual property rights of any person or entity.
• Adult content, gambling, or weapons-related content without appropriate licensing.
• Resale of our Services without a signed reseller agreement.

Violation of this policy may result in immediate suspension or termination without notice or refund. We reserve the right to report illegal activity to the appropriate authorities.

7. Uptime & Service Levels

CloudGud targets 99.5% monthly network uptime for all managed hosting infrastructure. Uptime is calculated per calendar month, excluding:

• Scheduled maintenance windows (announced at least 48 hours in advance).
• Events beyond our reasonable control (see Force Majeure, clause 12).
• Downtime caused by your own applications, configurations, or misuse.

Service credits for verified downtime below the target threshold may be requested via our support portal within 7 days of the incident and are subject to our SLA review process. Credits are applied to your account balance and are not redeemable for cash.

8. Data, Backups & Security

While we operate enterprise-grade infrastructure with multiple redundancy layers, you remain solely responsible for maintaining your own independent backups of all data stored on our platform. We strongly recommend maintaining off-site copies of critical data at all times.

CloudGud implements industry-standard security measures including firewalls, intrusion detection, and regular security audits. However, no system is completely immune to breaches. We are not liable for data loss arising from security incidents beyond our reasonable control.

9. Intellectual Property

All platform software, trademarks, logos, documentation, and marketing materials are the exclusive property of GudCloudTech LLP or its licensors. Nothing in these Terms grants you any right to use our intellectual property beyond what is strictly necessary to use the Services.

You retain full ownership of all content, data, and applications you host on our infrastructure. By using our Services, you grant us a limited licence to process, store, and transmit your content solely to provide the Services to you.

10. Privacy

Your use of our Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services you consent to the collection and processing of your data as described therein, including processing within India and other jurisdictions where our infrastructure providers operate.

11. Limitation of Liability

To the fullest extent permitted by applicable law, GudCloudTech LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, loss of business opportunity, or service interruption, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising out of or related to these Terms or the Services shall not exceed the total fees paid by you to us in the three calendar months immediately preceding the event giving rise to the claim.

12. Force Majeure

CloudGud shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, power failures, upstream network provider outages, or cyber-attacks on third-party infrastructure.

13. Termination

By you: You may cancel your services at any time through the client portal. Cancellation takes effect at the end of the current billing period. No refund is issued for unused time on monthly plans unless within the 30-day money-back window.

By us: We may suspend or terminate your account immediately, without notice or refund, in cases of: material breach of these Terms, non-payment, illegal activity, or any action that threatens the integrity of our infrastructure or other clients.

Upon termination, your data will be retained for 14 days during which you may request a final backup. After 14 days, all data is permanently and irreversibly deleted.

14. Governing Law & Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

Before initiating formal proceedings, both parties agree to attempt resolution in good faith through our support channels for a period of at least 30 days.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email to your registered address and via a notice on the client dashboard, with at least 14 days' notice before the updated Terms take effect. Continued use of our Services after that date constitutes your acceptance of the revised Terms.

The most current version of these Terms is always available at cloudgud.com/pages/terms-and-conditions.

16. Contact Us

For any questions or concerns regarding these Terms, please reach out: