Effective date: April 16, 2026  ·  GudCloudTech LLP

1. Information We Collect

To provide our services reliably, we collect and process the following types of information:

• Account Information: Name, email address, billing address, phone number, and tax identification details provided during registration.
• Payment Details: Securely processed payment tokens and transaction history. We do not store full credit card numbers on our servers.
• Service Data: Configurations, IP addresses, resource usage metrics, and logs generated by your use of our infrastructure.
• Support Data: Communications, tickets, and troubleshooting information you share with our support team.
• Automated Data: Device information, browser type, and analytics data collected via cookies when you visit our website.

2. How We Use Your Information

We use the collected information solely for the following purposes:

• Service Delivery: To provision your hosting environment, register domains, and maintain your services.
• Billing & Administration: To process payments, issue invoices, and manage your account.
• Support & Communication: To respond to your inquiries, provide technical assistance, and send important service notices (e.g., maintenance alerts or policy updates).
• Security & Optimization: To monitor network traffic, prevent fraud, mitigate attacks, and improve our platform's performance.

3. Third-Party Service Providers

We may share your data with trusted third-party providers who assist us in delivering our Services. These providers are bound by their own rigorous privacy and security standards. By using our Services, you acknowledge and agree that your data may be subject to the policies of these partners:

• Payment Processors: We use industry-standard payment gateways to handle transactions securely. Their privacy policies govern the processing of your payment data.
• Domain Registrars: When you register a domain through us, your contact information is shared with ICANN-accredited registrars as required for domain ownership registration. Their respective privacy policies apply.
• Infrastructure Partners: We work with upstream data centre providers who may process encrypted traffic or store data within their facilities under strict confidentiality agreements.

4. Cloudflare & Edge Services

Our platform utilizes Cloudflare and similar edge network services to provide DNS resolution, content delivery (CDN), DDoS protection, and enhanced security.

Traffic routed through our platform or associated domains may pass through Cloudflare's network. Consequently, Cloudflare may collect certain technical information, such as IP addresses, system configuration details, and routing information, to provide their security and acceleration services.

Any data handled by Cloudflare is governed by the Cloudflare Privacy Policy. By using our infrastructure, you expressly consent to this integration and the application of Cloudflare's privacy practices.

5. Data Security & Retention

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. These measures include encryption in transit, strict access controls, and regular security audits.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., for tax or legal compliance). Upon account termination, all service data is permanently deleted within 14 days, as per our Terms and Conditions.

6. Your Data Rights

Depending on your jurisdiction, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate account information via your client portal.
• Deletion: Request the deletion of your account and associated personal data (subject to legal retention requirements).
• Portability: Obtain an export of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected].

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. If we make material changes, we will notify you by email or through a notice in your client dashboard. Continued use of our Services after the effective date constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Privacy Team: